Privacy policy
1. WHO IS RESPONSIBLE FOR YOUR DATA
Rose & Henry's Copper ("Rose & Henry's Copper", "we", "us"), located at 1209 Mountain Rd PL NE STE N, Albuquerque, NM 87110, United States, is responsible for the personal data we collect through our website roseandhenryscopper.com (the "Website").
By accessing and using the Website, you become a User and accept this Privacy Policy from your first use.
For any request related to your personal data, email us at: info@roseandhenryscopper.com
2. PERSONAL DATA WE COLLECT
We may collect the following data:
Full name
Email address
Phone number
Shipping and billing address
Order information and purchase history
Browsing data (IP address, device type, pages visited)
We do not store your card details. Payments are processed through secure, certified payment platforms.
We do not collect sensitive personal data.
3. HOW WE USE YOUR DATA
Primary purposes, needed to provide the service you request:
Processing and managing your orders
Shipping your orders and tracking them
Handling returns, refunds and inquiries
Providing customer support
Sending order confirmations and notifications about your purchase
Secondary purposes, which are not needed to provide the service but help us serve you better:
Sending promotions, news, newsletters and special offers
Sending abandoned cart reminders
Asking you to review your purchases
Running statistical analysis to improve our Website
These communications may be sent by email, SMS, WhatsApp, phone call or other equivalent electronic means.
If you do not want your data used for secondary purposes, you can tell us at any time by writing to info@roseandhenryscopper.com or by using the "unsubscribe" link in every email. Opting out of these purposes will not affect your purchases.
4. SHARING YOUR DATA
To fulfill the primary purposes, we may share your data with third parties that help us run the store, for example:
E-commerce platform (Shopify)
Payment processors
Shipping and logistics companies, including providers located outside the United States
Email and messaging tools
These third parties only use your data to provide the corresponding service. We never sell or rent your personal data to anyone.
5. ACCURACY OF YOUR DATA
Users guarantee that the data they provide is true and up to date, and agree to inform us of any changes.
Rose & Henry's Copper reserves the right to exclude from its services any User who has provided false data, without prejudice to any other legal action that may apply.
6. DATA RETENTION
We will keep your personal data for as long as it is needed for the purposes described above or until you ask us to delete it. After that, it will be blocked and kept only for as long as required by applicable legal obligations, and then deleted.
7. YOUR RIGHTS AND WITHDRAWAL OF CONSENT
You have the right to:
Access: know what personal data we hold and how we use it.
Correction: correct your data if it is inaccurate or incomplete.
Deletion: ask us to delete your data.
Objection: object to the use of your data for specific purposes.
You can also withdraw your consent to the processing of your data at any time. Withdrawal does not apply retroactively.
To exercise any of these rights, email info@roseandhenryscopper.com with:
Your full name and a way to contact you
A copy of a government-issued ID
A clear description of the right you wish to exercise and the data involved
We will respond to your request within the time frames required by law. If you believe your rights have not been respected, you may contact the competent data protection authority.
8. COOKIES AND TRACKING TECHNOLOGIES
Our Website uses cookies and similar technologies to:
Remember the products in your cart, even if you don't complete your purchase
Send you abandoned cart reminders
Analyze how the Website is used and improve your experience
Show you relevant ads on social media
You can disable cookies in your browser settings, although some Website features may not work properly.
9. SMS, WHATSAPP AND NOTIFICATIONS
We may use your contact details to send you:
Order confirmations and shipping notices
Payment or abandoned cart reminders
Special promotions
Review requests
You can stop receiving promotional messages at any time by replying "STOP" to the message or by writing to info@roseandhenryscopper.com.
10. DATA SECURITY
We take appropriate technical, administrative and physical security measures to protect your personal data against damage, loss, alteration or unauthorized access.
However, please note that security on the Internet is never absolute and we cannot guarantee that our systems are completely invulnerable.
Users are responsible for keeping their login details confidential and must inform us immediately of any unauthorized use.
11. LINKS TO THIRD-PARTY WEBSITES
The Website may contain links to third-party websites. Rose & Henry's Copper is not responsible for how those websites process personal data. We recommend reading their privacy policies before giving them any information.
12. CHANGES TO THIS PRIVACY POLICY
Rose & Henry's Copper reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, so we recommend checking it regularly.
13. ACCEPTANCE
By using our Website and providing us with your data, you confirm that you have read and understood this Privacy Policy and accept the processing of your personal data by Rose & Henry's Copper under the terms and for the purposes described here.