Refund policy

At Rose & Henry's Copper we accept returns within 30 calendar days of receiving your order, as long as the conditions below are met.

1. RETURN CONDITIONS

The item must be returned in its original condition, unworn, with all its components and its original packaging (case, pouch or box).
We do not accept returns of items damaged by misuse, impacts, contact with chemicals (perfume, lotion, bleach, sea water or pool water) or improper handling.
For hygiene reasons, earrings are only accepted if they have not been worn and still have their original protection, unless they have a manufacturing defect.
If your item arrives defective or damaged, please let us know as soon as possible, and no later than 48 hours after delivery.
Return shipping costs are paid by the customer, unless the item arrived defective or the error was ours.
We process returns within 7 business days of receiving the item at our warehouse. If all conditions are met, the refund is issued within that time.

Important: We reserve the right to refuse returns when the item shows signs of misuse, damage not attributable to us, or does not meet the conditions above.

2. HOW TO REQUEST A RETURN

If your order meets the conditions above, email us at info@roseandhenryscopper.com and include:

Order number
Reason for the return
Photos of the item (if it is defective or damaged)
Full name
Full address

Once we receive your request, we will send you the correct return address. Do not send the package to the sender address shown on your order.

3. ORDER CHANGES AND CANCELLATIONS

Orders are processed automatically and immediately, so they cannot be changed or canceled once confirmed.
If your order has already shipped, it cannot be canceled. In that case, please wait until you receive it and then request a return.

4. REFUNDS

If your return is approved:

We will refund the full price of the item, excluding shipping costs, within 14 calendar days of receiving the returned item.
The refund will be issued to the same payment method you used for your purchase, unless we agree otherwise.
No additional fee will be charged for the refund.
Extra costs are not refunded if you chose a shipping method other than standard shipping.

Please note that once the refund is issued, your bank may take a few business days to show it.

5. ADDITIONAL INFORMATION ABOUT SHIPPING AND RETURNS

Our items ship from our international warehouse in Asia, so delivery times may vary.
If your order has already shipped and is in transit, it cannot be canceled. In that case, please wait for delivery and then request a return.
To speed up the process, you can let us know in advance that you intend to return the item and send us the tracking number of your return shipment.

6. RETURN ADDRESS

All returns must be sent to our central warehouse in Asia. The exact address is only provided after we receive your request by email. Return shipping costs are paid by the customer.